Enable Trace Logging for empower®

Navigate to the following path:

%localappdata%/empower/Logs

Open the file NLog.config.

Navigate to the section <rules>:

<rules>
    <logger name="runtimelogger" minlevel="Trace" writeTo="runtimefile" final="true" />        
    <logger name="allTheTimeLogger" minlevel="Trace" writeTo="file" final="true"/>        
    <logger name="*" minlevel="Error" writeTo="file" />    
</rules>

Here, change the value for minLevel to Trace.

<rules>
    <logger name="runtimelogger" minlevel="Trace" writeTo="runtimefile" final="true" />        
    <logger name="allTheTimeLogger" minlevel="Trace" writeTo="file" final="true"/>        
    <logger name="*" minlevel="Trace" writeTo="file" />    
</rules>

Save the file.

Reproduce the issue and collect the logs.

To collect the logs, follow the instructions under Collect empower^® Logs on Windows Systems.

Alternatively, use the empower^® Information Collector.

For further information regarding the tool, see empower^® Information Collector.

After collecting the logs, make sure to set back the value for minLevel to Error.

Navigate to the following path:

%localappdata%/Programs/empower

Open the folder for the component for which you need to enable trace logging.

In this folder, open the logging configuration file.

In the folder sync, this file is called NLogSync.config.

In the folder slides and charts, this folder is called NLogPpt.config.

In all other folders, this file is called NLog.config.

Navigate to the section <rules>.

Here, change the value for minLevel to Trace.

<rules>
    <logger name="*" minlevel="Trace" writeTo="file" />    
</rules>

Save the file.

Reproduce the issue and collect the logs.

To collect the logs, follow the instructions under Collect empower^® Logs on Windows Systems.

Alternatively, use the empower^® Information Collector.

For further information regarding the tool, see empower^® Information Collector.

After collecting the logs, make sure to set back the value for minLevel to Info.