What is the meaning of the different statuses of my support requests in your customer portal? This is what the following colors/statuses mean in our ticket system: New/Yellow: If the status is "New" and the color is yellow, your ticket is new and needs to be initially recorded by us. Open/Red: If the status is "Open" and the color is red, we are in the process of resolving the ticket. Waiting/Blue: If the status is "Waiting" and the color is blue, we are waiting for your feedback. Paused/Black: If the status is "Paused" and the color is black, we are waiting for third party feedback. Resolved/Light Gray: If the status is "Resolved" and the color is light gray, we have sent you a proposed solution. Related articles I have a feature request, who do I contact? Am I able to send single slides or a whole presentation directly out of empower®? Comments 0 comments Article is closed for comments.