In order for empower's support to be able to respond to your error, it is helpful in some cases to switch the log files to trace. Tracelogging has the advantage that several information are available in your log files.
Please copy the following path into your Windows Explorer:
For empower Charts versions the files can be found at the following paths:
Versions prior to 8.6:
◦ C:\Users\*username*\AppData\Local\Made in Office\empower.charts\NLog
Versions 8.6 and newer:
For empower slides per user:
C:\Program Files (x86)\Made in Office\Jira File Uploader.
For empower slides per machine:
C:\Program Files (x86)\Made in Office\empower
For empower slides per machine (sync problems):
C:\Program Files (x86)\Made in Office\empower\sync.
Then open the NLog.config files with the text editor.
In the respective file you can search for an element that looks something like this:
- <logger name="*" minlevel="Info" writeTo="file" /> (see screenshot).
Replace the declaration "Info" in the parameter "minlevel" with "Trace".
Then save this change. For this you can use the key combination Ctrl + S. Now you can trace the error and send the empower log files to the support team. Where to find the log files can be found in the following article: windows and macOS
Once you have forwarded the log files to the support team, remember to restore the NLog files to their original state.