You can have empower sync manually reset by the affected user as follows
- Close all Power-Point applications
- Terminate the empower sync
- Delete all contents (except the RemoteServiceConfig.xml) in the following directory: %localappdata%/empower
- Open the credential manager
- Switch to the Windows credential information
- Delete all entries that are similar to: mio.empower.DataClient.Sync...
- Start PowerPoint and authenticate to the empower.sync
If the wrong representation remains, please send us the log files.
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