Troubleshooting

Using the Feedback function, you are able to report undesirable behavior of empower® charts directly to our support.

After clicking Feedback a new window of your primary email application (Outlook or Lotus Notes) will open, already addressed to the right recipient. This email will contain a text file which specifies technical details of the error. Please add further details in the body of the email, such as what steps you took that led to the issue with empower® charts.

Your descriptions as well as the email’s file attachment will aid us in replication of the error, analyze the case to conclusively deliver a near-term solution.

Please note:

In order to guarantee that all functions of empower® charts work without restrictions, please ensure that you have formatted your presentations in a PPT or PPTX file format.