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Required Permissions: IT Admin |
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To use empower® Mails Online, your device and software setup needs to fulfill certain requirements. |
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For empower® Mails Online, only the New Outlook Client for Windows is supported. In addition, WebView2 needs to be installed. For Windows 11, WebView2 is installed by default. |
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To use empower® Mails Online, your setup should fulfill the following requirements: |
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Important
*End of life as of October 2026.
As of October 2026, empower does no longer support this Office version. Please ensure that you switch to a supported version in time.
For further information from Microsoft, see End of support for Office 2021.
Note
For macOS devices, only the browser requirements are relevant.
In general, empower® always supports the newest macOS version and the respective previous macOS version.
Note
If you also have empower® Users who access empower® via a Windows access on a Mac, inform your Onboarding Specialist or Customer Success Manager.
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The following table provides an overview of the compatibility of the Office Online applications and empower® Mails Online: |
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Device Type |
Platform |
Device |
Operating System Version |
Browser |
|---|---|---|---|---|
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Desktop |
Windows |
- |
Windows (latest) |
Edge |
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Desktop |
Windows |
- |
Windows (latest) |
Chrome |
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Desktop |
macOS |
- |
macOS (latest) |
Safari |
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Tablet |
iPadOS |
iPad |
iPadOS (latest) |
Safari |
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Mobile Phone |
iOS |
iPhone |
iOS (latest) |
(System Browser) |
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Mobile Phone |
Android |
Google Pixel |
Android (latest) |
(System Browser) |
Note
If you are unsure if the Windows channel you use to install Windows on your users' devices is compatible with empower® Mails Online, contact empower® Support.
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The following table provides an overview of the compatibility of the Office desktop applications and empower® Mails Online: |
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Device Type |
Platform |
Operating System Version |
Office Version |
|---|---|---|---|
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Desktop |
Windows |
Windows (latest) |
Microsoft 365 >= 16.0.13628 (WebView2 required) |
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Desktop |
Windows |
Windows (latest) |
Office 2021 (Perpetual, Retail & Volume-Licensed) (WebView2 required) |
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Desktop |
macOS |
macOS (latest) |
Microsoft 365 (any version) (Safari with WKWebView) |
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The following browsers are supported for empower® Mails Online: |
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Important
Always use the latest version of your browser and install updates regularly.
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The following Outlook clients are supported for empower® Mails Online (for using Mails in desktop app): |
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Note
To ensure smooth parallel operation between empower® for Outlook and empower® Mails Online, empower® for Outlook should not be used with the New Outlook Client.
If you have both the Classic Outlook Client and the New Outlook Client installed on your company's devices, ensure to adjust your company setting before deploying empower® Mails Online in your company.
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For empower® Mails Online to work in your empower® Environment the setup must fulfill the following requirements: |
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Important
If you are not on the required backend and client versions yet and/or have not yet implemented the empower® Web Add-ins, contact your Onboarding Specialist or Customer Success Manager to plan an update of your empower® Environment.
For further information regarding the empower® Web Add-ins, refer to our empower® Web Components manual.
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For empower® Mails Online to work for all empower® Users, the setup must fulfill the following requirements: |
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In addition, empower® Administrators who are responsible for the signature template management and company management need access to an installation of empower® for Outlook in the desktop application. |
Note
For further information regarding the installation of empower® as a desktop application, see Installer Guide – empower® Suite >= 9.7.
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