empower® Help

Available from: May 2026

Operating System: Windows, macOS, Browser

empower® Add-in: AI

In empower® AI, you can access helpful information by clicking on the user initials in the upper right corner of the window (Figure 1, “Open Help Options”).

A drop-down menu opens.

Via this drop-down menu, you can access information about your current user and environment.

In addition, you can directly navigate to the empower® Help Center in your browser.

If required, you can also log out.

Figure 1. Open Help Options

Open Help Options

Access User and Company Information

To access information regarding the user that is currently logged in and regarding the environment you are working on, choose the option About (Figure 2, “Option About).

A dialog box opens.

Figure 2. Option About

Option About

In this dialog box, you can view the following information (Figure 3, “User and Company Information” (1)):

  • Company Name

  • User ID

    This is the unique Microsoft ID.

  • Tenant ID

  • Username/UPN (User Principal Name)

  • Environment

In addition, you can access the third party notice.

To do so, click on the button Third Party Notice (Figure 3, “User and Company Information” (2)).

The third party notice opens in a dialog box.

Figure 3. User and Company Information

User and Company Information

Access the Help Center

If you have any questions while working with empower®, you can open the Help Center.

To do so, choose the option Help (Figure 4, “Option Help).

The Help Center will open in your default browser.

Figure 4. Option Help

Option Help

This will take you to the empower® Support Website, where you will be able to find an answer either through the articles provided or through the tutorials (Figure 5, “Help Center in Browser”).

If this does not help, you can contact the empower® Support directly by opening a new ticket at the top of the home page and describing your problem.

Figure 5. Help Center in Browser

Help Center in Browser

Watch Tutorial Video

If you have opened empower® AI, you can access a tutorial video by clicking on the button Watch Tutorial Video (Figure 7, “Option Logout).

The video contains a short demo of empower® AI and its functionalities.

After you click on the button for the first time, the button is grayed out. However, you can click on the button to rewatch the video whenever you want.

Figure 6. Button Watch Tutorial Video

Button Watch Tutorial Video

Log out Your Current User

If you want to log out the current user, choose the option Logout (Figure 7, “Option Logout).

The window closes automatically and you are logged out.

Figure 7. Option Logout

Option Logout

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