Uninstall empower® on Windows

Operating System: Windows

Required Permissions: User, IT Admin

In troubleshooting scenarios, it might be necessary to remove empower® from your device.

Therefore, you might need to uninstall empower®.

To do so, follow the following steps:

  1. Close all Office applications.

  2. Right-click on the Windows symbol (Figure 1, “Open Installed Apps” (1)).

    A context menu opens.

  3. Choose the option Installed apps (Figure 1, “Open Installed Apps” (2)).

    A new window opens.

Figure 1. Open Installed Apps

Open Installed Apps

  1. In this window, search for empower Suite (Figure 2, “Uninstall empower” (1)).

  2. Next to the app empower Suite, click on the three dots (Figure 2, “Uninstall empower” (2)).

  3. Choose the option Uninstall (Figure 2, “Uninstall empower” (3)).

    A dialog box opens.

Figure 2. Uninstall empower

Uninstall empower

  1. Click on the button Uninstall (Figure 3, “Confirm Uninstallation”).

Figure 3. Confirm Uninstallation

Confirm Uninstallation

  1. Open the Windows Registry.

  2. Navigate to the following path (Figure 4, “Remove Registry Entries” (1)):

    Computer\HKEY_CURRENT_USER\Software\empower

  3. To delete all entries, right-click on the folder empower (Figure 4, “Remove Registry Entries” (2)).

    A context menu opens.

  4. Choose the option Delete (Figure 4, “Remove Registry Entries” (3)).

Figure 4. Remove Registry Entries

Remove Registry Entries

After your troubleshooting, you can reinstall empower®.

Note

If you uninstall empower® via the Windows uninstallation, some other programs might be required to be closed during uninstallation.

If one of these programs is currently open, a dialog box opens (Figure 5, “Dialog Box for Open Programs”).

Figure 5. Dialog Box for Open Programs

Dialog Box for Open Programs

Close the programs stated in the dialog box and click on the button Retry.

Note

For further information regarding the installation of empower®, see Installer Guide – empower® Suite >= 9.7.

Uninstall empower® via Command-Line

As an alternative to the deinstallation via the user interface, empower® can be removed via the command-line or PowerShell.

To remove empower® via the command-line, use the following command:

msiexec /x "empower_Suite_Installer.msi" /qn

In addition, remove the relevant registry keys.

To do so, follow the instructions under step 8 to 11 under Uninstall empower® on Windows.

Alternatively, you can uninstall empower® via PowerShell, using the product key.

To do so, execute the following command in PowerShell:

 
$productKey = Get-WmiObject -Query "select IdentifyingNumber from Win32_Product where Name='empower Suite'" | Select-Object -ExpandProperty IdentifyingNumber
Start-Process -FilePath "msiexec.exe" -ArgumentList "/x $productKey /qn"

In addition, remove the relevant registry keys.

To do so, follow the instructions under step 8 to 11 under Uninstall empower® on Windows.

Note

If you use the commands above, all components of the empower® Suite are removed.

If you have installed other products, such as the empower® AI Assistant, these products need to be removed separately.

After your troubleshooting, you can reinstall empower®.

Note

For further information regarding the installation of empower®, see Installer Guide – empower® Suite >= 9.7.

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