Collect macOS and PowerPoint version

Operating System: macOS

Required Permissions: User

In troubleshooting scenarios, your macOS and PowerPoint versions can help empower^® Support to identify the origin of issues.

Therefore, provide the macOS version and the PowerPoint version whenever you reach out to empower^® Support.

Collect the macOS Version

To view your current macOS version, click on the apple symbol in the upper left corner of your screen (Figure 1, “Option About This Mac” (1)).

A context menu opens.

In this context menu, choose the option About This Mac (Figure 1, “Option About This Mac” (2)).

A dialog box opens.

Figure 1. Option About This Mac

In this dialog box, you can see your current macOS version as well as other technical specifications (Figure 2, “macOS Version Information”).

If you contact empower^® Support, include this information in your request.

Figure 2. macOS Version Information

For further information regarding the support process, see Support Process at empower^®.

To view your current PowerPoint version, open PowerPoint.

Then, click on the tab PowerPoint in the task bar (Figure 3, “Option About PowerPoint” (1)).

A context menu opens.

In this context menu, choose the option About PowerPoint (Figure 3, “Option About PowerPoint” (2)).

A dialog box opens.

Figure 3. Option About PowerPoint

In this dialog box, you can see your current PowerPoint version as well as license information (Figure 4, “PowerPoint Version Information”).

If you contact empower^® Support, include this information in your request.

Figure 4. PowerPoint Version Information

For further information regarding the support process, see Support Process at empower^®.