Status of Support Requests

The following table provides an overview of the status that can be displayed for your tickets and what the status and its color mean:

Status

Description
Ticket Status Open.png

If the status is Open and the color is red, we are in the process of resolving the ticket.
Ticket Status Awaiting your reply.png

If the status is Awaiting your reply and the color is green, we are waiting for your feedback or additional information.
Ticket Status Solved.png

If the status is Solved and the color is light gray, we have sent you a proposed solution.

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