Terminal Server Support

Available from Version: 9.3

Companies working with a terminal server operate one or more servers that allow multiple users to log in simultaneously. Users log in with their own device via a remote desktop connection and work in parallel on one or more servers.

Important

Terminal server support is always set up and tested together with empower® Support.

Use Cases

There are two possible use cases:

  • The user profile is persistent

    When using persistent user profiles, no data stored in the user profile is deleted. If several users log in simultaneously, empower® needs to synchronize the data of multiple user profiles at the same time. This results in a higher system load.

  • The user profile is not persistent

    When using non-persistent user profiles, data stored in the user profile may be deleted. Each time a user logs in, empower® needs to fully resynchronize the data. As a result, the login process for the user may take longer.

As a solution, empower® offers terminal server support for the cases described above. With terminal server support, empower® communicates directly with the backend and the database.

Therefore, synchronization is no longer required and system load is reduced.

Differences between Normal Mode and Terminal Server Support

The following sections provide an overview of all differences between empower® in normal mode and in terminal server support.

Differences in General Features

The following table provides an overview of the differences that exist for the general features in empower®:

Feature

Normal Mode

Terminal Server Support

Telemetry Tracking

Telemetry tracking can be enabled.

For further information, see Telemetry Tracking in empower®.

Telemetry tracking is always disabled.

User Settings

Users can set their preferences in PowerPoint, Word and Excel.

These settings are then preserved until the user changes them again.

Users can set their preferences per session. Upon a new session start, their settings are reset to the default values:

Always show sidebar (< 9.7) – Off

Use Simplified Ribbon (< 9.7) – Off

Apply bullet and other formats – Off

Show "Change Format" (< 9.7) – On

From version 9.7 onwards, the setting for Use Simplified Ribbon is preserved across sessions.

Search Filters in Library

Search filters can be saved across sessions and are preserved until the user changes them again.

Search filters can only be set per session. Upon a new session start, the filters are reset.

Offline Availability in Library

Folders can be made available offline via the context menu.

Folders that are only available online are marked by a cloud symbol.

Folders cannot be made available offline. The option in the context menu is not available.

As all folders are only available online, the cloud symbols are not displayed.

Tags in Library

When adding tags, the user can use an auto-fill function to complete their tags.

Users can also choose tags from a tag list that consists of tags that have been used before.

The auto-fill function and the tag list are not available.

Note

From version 9.7 onwards, the settings Always show sidebar and Show “Change Format” are deprecated.

Therefore, only the remaining default settings apply.

Differences in empower® for PowerPoint

The following table provides an overview of the differences that exist for empower® in PowerPoint:

Feature

Normal Mode

Terminal Server Support

Section Favorites in Library

Users can add items from the Library to the section Favorites.

The section Favorites is not available and users cannot add items to it.

Labels in Library

Users can add labels to library items and choose from existing labels via the label history.

Users can use labels and add them to library items.

However, the label history is not available.

Automatic Language Detection

If a user uses the automatic language detection when saving an element to the Library, this setting is remembered.

The user does not need to set this setting again.

Users can use the automatic language detection when they save an element to the library.

However, they need to set this setting again for each saving process.

empower® Links

empower® Links can be used in presentations or on slides which will then be inserted in presentation mode.

This feature is not available. Therefore, links are not replaced when using empower® Links in presentation mode.

Translation (DeepL[a] Integration)

Administrators can set a character limit for automatic translations per user.

empower® then tracks how many characters a user has been translating during a specific period. If the limit is exceeded, the user cannot translate content with DeepL anymore.

The translation feature is available but the character limit cannot be tracked.

Therefore, there is no limit for users.

Slide Conversion

The user can set personal default settings that are then used or each conversion, unless they change them.

The user cannot set their personal default settings.

The following default settings are used and can be adjusted manually upon each conversion:

  • Apply extended layout mapping

  • Resize to working area

  • Ignore elements outside the slide during conversion

Company Default Master

If an administrator changes the company default master, the change applies immediately for the administrator themselves.

For other users, the change only applies after the next synchronization.

If an administrator changes the company default master, the change only applies after the next synchronization (for the administrator themselves and for other users).

[a] DeepL is a registered trademark of DeepL GmbH.

Important

As the limit for automatic translations with DeepL does not apply, users can translate as much content as they want.

This might cause additional costs!

Note

In versions >= 9.7, the section Favorites is visible in the sidepane. However, it cannot be used and remains empty.

Differences in empower® for Word

The following table provides an overview of the differences that exist for empower® in Word:

Feature

Normal Mode

Terminal Server Support

Automatic Profile Setup

If all profiles are deleted, empower® only starts creating a new profile after the empower® Sync has been restarted from scratch and after Word and Outlook have been closed.

If all profiles are deleted, empower® automatically starts to create a new profile right away.

Differences in empower® for Outlook

The following table provides an overview of the differences that exist for empower® in Outlook:

Feature

Normal Mode

Terminal Server Support

Automatic Signature Creation

If there is no signature for the user and it is the user's first login, a wizard to create a new signature opens upon the first Outlook startup.

If there is no signature for the user later on, the wizard does not open.

If there is no signature for the user, no matter if it is their first login or a subsequent one, the wizard to create a new signature opens automatically upon each Outlook startup.

Automatic Profile Setup

If all profiles are deleted, empower® only starts creating a new profile after the empower® Sync has been restarted from scratch and after Word and Outlook have been closed.

If all profiles are deleted, empower® automatically starts to create a new profile right away.

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