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Available from Version: - |
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Operating System: Windows |
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empower® Add-in: Docs |
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The empower® Sync is a background process that synchronizes data between the server and the individual clients. |
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This process is used to make data available offline so that you can also work with empower® offline. Templates and library searches also work offline. |
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The following data is synchronized: |
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If an element's content data is also synchronized, it can be inserted entirely without a connection to the empower® Backend. |
Note
Write functions such as uploading an element to the empower® Library are not available offline.
Note
If there is no connection to the empower® Sync, only elements that have been made available offline by synchronization can be opened.
For further information regarding offline and online availability, see Online Availability of Library Content.
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To access the empower® Sync, navigate to the Windows task bar. Here, click on the empower® Icon (Figure 1222, “empower® Icon”). The icon will either be displayed in the taskbar or in the context menu of the taskbar. |
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Note
After the installation, empower® will ask you to log in.
You only need to log in once. The empower® Sync will remember your login data.
For further information regarding the user information and the sign out option, see User Information.
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In the main window, you can see when the empower® Sync has executed the last synchronization. In addition, you can see how many files have been synchronized and what the size of this data has been (Figure 1223, “Main Window”). |
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To see the exact date and time of the latest synchronization, move your mouse cursor over the text Last synced … (Figure 1224, “Mouse-Over ”). |
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To manually initiate a synchronization, click on the button (Figure 1225, “Button ”). The empower® Sync will then start the synchronization of any data that has changed or been added since the last synchronization and will also display a progress bar during this time. |
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Note
The button can be used when you know that there has been a change which you cannot yet access because the interval for the next synchronization has not yet been reached.
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To open the empower® Sync options, click on the symbol in the top right corner of the main window (Figure 1226, “ Symbol”). A drop-down menu containing the available options opens. |
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On the top of the drop-down menu, you can see which environment you are connected to. The green circle next to the environment shows if there is a connection to the empower® Backend. If the empower® Sync cannot establish a connection, this circle will appear in red. |
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To close the empower® Sync and shut down empower®, click on the option (Figure 1227, “Option ”). To minimize the empower® Sync window, click on the symbol in the top right corner. |
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If you click on the button , a message will appear in the window (Figure 1228, “Message for Application Exit”). To confirm the process, click on the button . |
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Important
Closing the empower® Sync via the button will lead to the empower® Sync being shut down.
Some features need a connection to the empower® Sync to work properly.
If the empower® Sync is shut down, some features are still available but do not always work as expected.
If you open the Office application again, the empower® Sync will be restarted automatically.
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If the empower® Sync crashes unexpectedly, empower® tries to restart it. If this restart is not successful, a dialog box opens (Figure 1229, “Error Message for Sync”).
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Alternatively, you can access the options , , and via the context menu. To do so, right-click on the empower® Icon in your task bar.
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The option can be used to delete the previous synchronization metadata. The empower® Sync will start a complete synchronization afterwards. Content data will not be deleted. |
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To execute this process, click on the option (Figure 1230, “Option ”). |
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Important
As this option starts a complete synchronization, the login is also reset. Therefore, you need to login again after using this option.
Note
This option can be used if problems occur despite synchronization or if the synchronization fails regularly.
In addition, the option can help to solve issues regarding user rights as the login data is also reset.
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The option can be used to clear the cache for content data. It does not start a synchronization. |
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To execute this process, click on the option (Figure 1231, “Option ”). |
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A message appears. Read this message carefully. To clear the cache, click on the button (Figure 1232, “Message for ”). The empower® Sync will then start clearing the cache. |
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Note
This option can be used to free up hard disk space after several weeks or months of working with empower®.
Important
The next access to content that is not available offline may take longer than usual after clearing the cache, as the content must first be downloaded. This download requires a connection to the empower® Backend.
The next synchronization process can also take longer, as content data must be resynchronized.
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The option can be used to open the file directory in which the log files are stored. |
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To open the log file directory, click on the option (Figure 1233, “Option ”). The corresponding folder will be opened. |
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Note
This option can be used if the empower® Support Team needs further information regarding the cause of unexpected problems.
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Next to the symbol, you can see the user's initials (Figure 1234, “User Initials”). |
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To view the user information, click on the initials. The user's full name and the user's e-mail address will be displayed (Figure 1235, “User Information”). To log out, click on the option . |
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