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Available from Version: - |
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Operating System: Windows |
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empower® Add-in: Content Enablement |
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empower® offers different ways for you to receive help if you have any problems with the software. |
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To access the help section, navigate to the group empower in the tab Home and click on the lower part of the split button (Figure 1091, “Button ”). |
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Here, choose the option (Figure 1092, “Option ”). |
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You can choose from the following options (Figure 1093, “Help Options”): |
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Note
The option is only available if you are an empower® Administrator.
Note
All user interface terms in the instructions refer to the empower® User Interface for PowerPoint. In Word and Excel, the user interface might differ slightly.
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If you have any questions while working with empower®, you can open the Help Center. This will take you to the empower® Support Website, where you will be able to find an answer either through the articles provided or through the tutorials. |
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The Help Center will open in your default browser (Figure 1094, “Help Center”). If this does not help, you can contact the empower® Support directly by opening a new ticket at the top of the home page and describing your problem. |
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To check our tutorials, click on the button . |
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The Help Center will open in its respective section in your default browser. |
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If you have any questions on how to use empower®, you can watch tutorials on how to use single features. |
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To reach out to us directly, click on the button . |
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A new window of your primary e-mail application will open, already addressed to the right recipient. The e-mail has a preset subject line (e.g. Feedback for Content Enablement) (Figure 1095, “Feedback E-Mail”). All feedback is welcome as we are always looking to improve our software. |
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Note
The e-mail draft can only be opened automatically if you use Outlook as your default e-mail client.
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If you encounter any issues that might be a bug, click on the button . |
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Depending on the configuration in your empower® Environment, clicking on the button will lead to: |
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Your descriptions as well as the file attachment will help empower® replicating the error and analyzing the case to conclusively deliver a near-term solution. |
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To view detailed information about your empower® Version and the activated empower® Solutions, click on the button . |
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A dialog box opens. This dialog box contains information about the empower® Version and solutions in use (Figure 1097, “Dialog Box ”). |
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If you are a Customizing Admin, the option will be visible for you (Figure 1098, “Option ”). This option redirects you the Customizing Center which is located in the empower® Admin Center. Here, you can make changes to the general corporate design settings for your company. The Customizing Center includes settings regarding your empower® Designs including color and font settings, as well as settings regarding the different checks in empower®, campaign management, languages in empower® and the available features. |
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Note
For further information regarding the Customizing Center and the empower® Admin Center, refer to our empower® Admin Center manual.
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