empower® Help

If you have any questions while working with empower^®, you can open the Help Center. This will take you to the empower^® Support Website, where you will be able to find an answer either through the articles provided or through the tutorials.

The Help Center will open in your default browser (Figure 254, “Help Center”).

If this does not help, you can contact the empower^® Support directly by opening a new ticket at the top of the home page and describing your problem.

To check our tutorials, click on the button Tutorial Videos.

The Help Center will open in its respective section in your default browser.

If you have any questions on how to use empower^®, you can watch tutorials on how to use single features.

To reach out to us directly, click on the button Send Feedback.

A new window of your primary e-mail application will open, already addressed to the right recipient.

The e-mail has a preset subject line (e.g. Feedback for Brand Control) (Figure 255, “Feedback E-Mail”). All feedback is welcome as we are always looking to improve our software.

If you encounter any issues that might be a bug, click on the button Report a Bug.

Depending on the configuration in your empower^® Environment, clicking on the button Report a Bug will lead to:

Your descriptions as well as the file attachment will help empower^® replicating the error and analyzing the case to conclusively deliver a near-term solution.

If you click on the option User Settings, the side pane opens.

In the section User Settings in the side pane, you can set your personal preferences (Figure 257, “User Settings”).

You can decide if you want to use the classic or simplified empower^® Ribbon.

This option is also available in the section User Settings in the side pane in Word and Excel.

The setting applies across the Office applications.

Using the option Always show side pane, you can decide to display the side pane permanently.

If you do so, you can collapse and expand the side pane any time without selecting an element to insert beforehand.

This option is also available in the section User Settings in the side pane in Word and Excel.

The setting applies across the Office applications.

To collapse the side pane, click on the X symbol in the upper right corner of the side pane.

To open it again, either click on the bar empower next to the sidebar or click on one of the symbols in the sidebar (Figure 258, “Expand Side Pane”).

If you open the side pane via the bar empower, the side pane opens in the section that you had opened beforehand.

If you have not yet opened the side pane, it opens in the first available library section.

In addition, you can decide if you want to apply bullets and other formats from your master template in PowerPoint.

If you enable the option Apply bullet and other formats from master, empower^® will use the design defaults that have been specified by your administrators for the current slide master.

This includes the font formatting and alignment in bullet lists.

To view detailed information about your empower^® Version and the activated empower^® Solutions, click on the button About empower.

A dialog box opens. This dialog box contains information about the empower^® Version and solutions in use (Figure 259, “Dialog Box About empower”).

If you are a Customizing Admin, the option Customizing Center will be visible for you (Figure 260, “Option Customizing Center”).

This option redirects you the Customizing Center which is located in the empower^® Admin Center.

Here, you can make changes to the general corporate design settings for your company.

The Customizing Center includes settings regarding your empower^® Designs including color and font settings, as well as settings regarding the different checks in empower^®, campaign management, languages in empower^® and the available features.