Basic Insight

Available from Version: 9.1 

Operating System: Browser 

To open the overview page for your environment, click on the button Overview in the navigation on the left-hand side (Figure 5, “Button Overview in Navigation”).

Figure 5. Button Overview in Navigation

Button Overview in Navigation

More precisely, you can access the following information in the overview (Figure 6, “Overview on Basic Insight”):

  • Health status of your environment

  • Health status of your certificate in use

  • empower® Help Center

  • Exact version of your backend

Figure 6. Overview on Basic Insight

Overview on Basic Insight

Below Service Status, the status of all installed backend services is displayed (Figure 7, “Overview Backend Services in Services Status”).

Figure 7. Overview Backend Services in Services Status

Overview Backend Services in Services Status

In total, two different statuses can appear:

  • Green – up and running

  • Red – not available

Note

If you notice that one of your backend services is not available and you are hosting empower® in your own corporate cloud or on-premises, contact your IT. If your IT requires assistance in handling this topic, reach out to empower® Support.

Note

empower is regularly monitoring all empower® Cloud instances to ensure your backend services are always up and running. If you are hosting empower® in the empower® Cloud, no action or regular monitoring from your end is required here.

Check the status of your certificate in use for empower® via the lock symbol (Figure 8, “Status Display SSL Certificate is valid”).

Figure 8. Status Display SSL Certificate is valid

Status Display SSL Certificate is valid

In total, two different statuses can appear:

  • Green – Certificate is valid.

  • Red – Certificate is invalid.

For further information regarding SSL certificates, refer to our Help Center article SSL Certificates.

Note

If your certificate is invalid and you are hosting empower® in your own corporate cloud or on-premises, contact your IT. If your IT requires assistance in handling this topic, reach out to empower® Support.

If you are hosting empower® in the empower® Cloud, an issue with the SSL certificate is not expected. The certificate is always being held up to date by empower.

Click on the button Help Center to be redirected to the empower® Help Center (Figure 9, “Button Help Center”).

Figure 9. Button Help Center

Button Help Center

Check your empower® Backend version (Figure 10, “Information on Backend Version”).

This information is helpful when experiencing any issues with empower®. Please always include the empower® Backend version when you reach out to the empower® Support.

Figure 10. Information on Backend Version

Information on Backend Version

In the upper right corner of the empower® Admin Center, you can access the Third Party Notice for empower®.

To do so, click on the button Third Party Notice (Figure 11, “Button Third Party Notice”).

The Third Party Notice is accessible regardless of the section that you are currently in.

Figure 11. Button Third Party Notice

Button Third Party Notice

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