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Operating System: Windows |
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Required Permissions: User, IT Admin |
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If you experience delays and an increase in load time when using Office applications after empower® has been installed, this can have different reasons. A loading time of 10-20 seconds indicated by the CPU load in your antivirus software process can indicate such an issue. |
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Due to the variety in system configurations and different versions of operating systems used, it is not possible to develop and guide concisely for this scenario. |
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However, if you notice a huge latency while using´ Office applications in your company after the rollout of empower®, you should check your antivirus software settings. |
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In some cases, your antivirus software may immediately display an additional message during a scan. This scan process can be controlled using a Group Policy. This Group Policy called Monitor file and program activity on your computer can be configured under Microsoft Defender Antivirus > Real-time protection. |
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To prevent performance issues caused by this scan, scan our products and/or solutions beforehand. |
Note
For further information regarding the Group Policy, see Use Group Policy settings to configure and manage Microsoft Defender Antivirus.
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To avoid further performance issues caused by your antivirus software, you can set up exclusions in combination with conditions in your antivirus software itself. |
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Set up exclusions for the program file directories used by empower® and for DLLs signed by empower®. All DLLs are signed by the empower GmbH. |
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The program file directories used by empower® are the following, depending on your installer type: |
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