If you have an error in empower®, please go through the following steps and/or contact the empower® support with the needed information.
- Search our help center for appropriate posts that may already give you the information you need.
- If you do not find what you are looking for, please contact the support. Attention: For faster and better analysis of your problem please provide the following information:
Please attach a detailed description of the problem (screenshots or videos can also be very helpful).
Please provide the information of your office, windows, empower® client and empower® backend version. For help, please refer to the following articles: How do I get my current versions of office and windows, running on my PC? How do I get the empower® client/sync/backend version
Please also send us the log files and add when you have recreated the problem or when the problem occurred. On Windows you can find the logs under the following path: %localappdata%\Made in Office\empower\Logs (copy the path and paste it into Windows Explorer) and from 8.6 %localappdata%\empower\Logs. As well as the backend logs under: %ProgramData%\Made in Office\empower backend\empower\temp\Logs →from 8.6 %ProgramData%\empower\backend\empower\temp\Logs
Once you have gathered this information, contact our support.