If you have an error in empower® for mac, please go through the following steps and/or contact the empower® support with the needed information.
- Search our help center for appropriate posts that may already give you the information you need.
- If you do not find what you are looking for, please contact support.
Attention: For faster and better analysis of your problem please provide the following information:
Please attach a detailed description of the problem (screenshots or videos this is very helpful).
Please provide the information of your Microsoft Office, macOs and empower® client version.
Please send all the above information. For help, please refer to the following article:
How do I know my macOS, Office and empower® for mac version?
Please also send us the log files and add the time where you have recreated the problem or when the problem occurred. Follow the instructions in the following article to get the logs:
empower® Logs on macOS Systems
Once you have gathered this information, contact our support.